Refund Policy

Last updated: September 20, 2026

1. Overview

DocProcessor is committed to customer satisfaction. Due to the immediate delivery nature of our digital Service, subscription fees are generally non-refundable, except in the circumstances described below. Payments are processed securely through Waffo Pancake, our PCI-DSS-compliant payment processor.

2. Refund-Eligible Circumstances

7-Day Guarantee for New Subscribers

First-time subscribers may request a full refund within 7 days of their first charge, provided their usage does not exceed 20% of the plan's monthly quota.

Duplicate Charges

Full refund for charges resulting from billing errors on our part.

Verified Service Outage

Proportional refund or service credit for service outages exceeding 72 hours caused by DocProcessor.

Statutory Rights

Statutory withdrawal or refund rights (e.g., EU/UK 14-day cooling-off period) are preserved where applicable by law.

3. Non-Refundable Items

  • Fees for subscription periods already used (except per Section 2)
  • Annual subscription refund requests made more than 30 days after initial purchase
  • Accounts closed due to violation of our Terms of Service or Acceptable Use Policy
  • Credits or tokens already consumed

4. How to Request a Refund

To request a refund, please contact our billing team at refunds@docprocessor.com with:

  • Your account email address
  • Transaction ID (found in your confirmation email)
  • Reason for the refund request

We will confirm receipt within 2 business days and process eligible refunds within 5–10 business days, credited to your original payment method.

5. Billing Disputes

If you believe a charge is incorrect, please contact us at billing@docprocessor.com before disputing with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

6. Cancellation

You can cancel your subscription at any time via:

  • Online (recommended): Account Settings → Subscription → Cancel Subscription
  • Email: Send a cancellation request from your registered email to cancel@docprocessor.com

Upon cancellation:

  • Your subscription remains active until the end of the current billing cycle
  • No further charges will be made
  • You retain full access to your current plan until the period ends
  • Account data is retained for 90 days after cancellation, then deleted per our Privacy Policy

7. Contact Us

For questions about this Refund Policy: