Privacy Policy
Last updated: September 20, 2026
1. Data Controller
The data controller for this Service is:
- Company Name: DocProcessor
- Registered Address: [Company Registration Address]
- Privacy Contact Email: privacy@docprocessor.com
- Data Protection Officer: [Name/Contact, or "Not applicable"]
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password (encrypted), and other registration fields
- Payment Information: Transaction amount, payment status. We do not store complete card numbers — card data is handled by our payment processor (see Section 5)
- Communication Records: Emails, support tickets, and feedback you send to customer support
- Documents: PDF, Excel (.xlsx, .csv), and Word (.docx) files you upload for processing
2.2 Information We Automatically Collect
- Device & Network: IP address, device model, operating system, browser type, timezone
- Usage Behavior: Page visits, feature usage, operation logs, session duration
- Log Data: Request timestamps, error logs, performance data
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining the Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing communications (optional) | User consent |
We may aggregate or de-identify data for statistical analysis. Such data cannot be linked to a specific individual.
4. Cookies and Tracking Technologies
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
We use analytics tools to understand how you use our Service. You can adjust preferences through your browser settings or our Cookie Preference Center.
5. Sharing and Disclosure of Personal Information
We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share information in the following circumstances:
- Service Providers: Cloud computing, payment processing, customer support, and analytics vendors bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is not stored on our servers
- Business Partners: [If applicable, describe the type of partnership and scope of data; otherwise this item does not apply]
- Legal and Regulatory Requirements: As required by law, court order, or legitimate government request
- Business Transactions: In the event of a merger, acquisition, or similar transaction, with advance notice and continued protection obligations
- With Your Consent: For any other purpose beyond those described above, only with your explicit prior consent
6. Data Security Measures
- Transmission Encryption: TLS / HTTPS
- Storage Security: Passwords and sensitive data are encrypted or hashed
- Access Control: Principle of least privilege; employees sign confidentiality agreements
- Regular Security Audits: Periodic security audits and vulnerability scanning
In the event of a security incident affecting your rights, we will notify you and relevant regulators within 72 hours of discovery. Please keep your account credentials secure and do not share them with others.
7. Data Retention Period
| Data Type | Retention Period | Disposal Upon Expiry |
|---|---|---|
| Account information | During active period; 90 days after account deletion | Delete or anonymize |
| Transaction records | As required by law (typically 7 years) | Delete or archive |
| Customer support records | 3 years | Secure deletion |
| Security audit logs | 12 months | Secure deletion |
| Uploaded documents | Until you delete them or your account is deleted | Secure deletion |
8. Your Data Rights
To exercise the following rights, contact us at privacy@docprocessor.com. We will process your request within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Know what data we collect and how we use it |
| Right of access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under specific conditions |
| Right to restrict processing | Pause data processing under specific conditions |
| Right to data portability | Obtain your data in a machine-readable format |
| Right to object | Object to processing based on legitimate interest or marketing |
| Right to withdraw consent | Withdraw consent for processing based on consent |
If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
9. Marketing Communications and Opt-Out
With your consent, we may send marketing information related to our Service via email, SMS, or in-app notifications. You can opt out at any time: click the "unsubscribe" link in the email, disable marketing notifications in Account Settings, or contact us. Opting out does not affect service-related notifications (e.g., billing, security reminders).
10. International Data Transfers
Our servers and partners may be located in various regions, including Singapore and the United States. For cross-border transfers, we protect your data through:
- Data processing agreements incorporating Standard Contractual Clauses (SCCs)
- Transfers only to recipients with equivalent protection levels
- Other safeguards such as adequacy decisions or Binding Corporate Rules
11. Children's Privacy
This Service is intended for users who are at least 18 years old. We do not knowingly collect information from minors below this age. If you believe your child has provided us with information, please contact us immediately at support@docprocessor.com, and we will promptly delete it.
12. Third-Party Links and Services
This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we directly collect. We are not responsible for third parties' data practices, and we recommend reviewing their policies before using their services.
13. Changes to This Policy
If we make material changes to this Policy, we will notify you at least 15 days in advance via platform notice or your registered email address, and update the "Last updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the revised Policy.
14. Contact Us
- Privacy inquiries: privacy@docprocessor.com
- Customer support: support@docprocessor.com
- Company: DocProcessor
- Mailing address: [Company Address]
- Hours: Monday to Friday, 09:00–18:00 UTC+8