Acceptable Use Policy
Last updated: September 20, 2026
1. Purpose
DocProcessor ("Platform," "we," or "us") is committed to providing a safe, legal, and responsible AI-powered document processing service. This Acceptable Use Policy ("Policy") governs all content generated, published, transmitted, or stored through our Service. All users, developers, and merchants using DocProcessor must comply with this Policy.
2. Content Standards and Prohibited Categories
DocProcessor explicitly prohibits generating the following six categories of content:
- Sexual / NSFW content
- Violence / Gore content
- Hate speech
- Child Safety (CSAM)
- Deepfakes / Impersonation
- Copyright or Trademark infringement
2.1 Zero-Tolerance Offenses
The following content is subject to immediate removal upon discovery, with reserves to report to authorities:
- Child sexual exploitation content (CSAM) or any sexually related content involving minors
- Content promoting or assisting terrorism, extremism, or mass violence
- Instructions for manufacturing weapons of mass destruction
- Content inciting racial genocide or ethnic hatred
- Non-consensual deepfake sexual content targeting real individuals
2.2 General Prohibited Activities
- Generating or spreading false information or rumors
- Impersonating real individuals, brands, or organizations
- Infringing intellectual property, portrait rights, or privacy rights
- Using AI-generated content to deceive users or claiming it was created by humans
- Bulk-generating spam or fraudulent content
- Using jailbreak prompts to bypass platform safety mechanisms
3. Content Moderation
DocProcessor employs a multi-layer moderation system combining automated review, human复核, and periodic audits.
3.1 Automated Review (Real-Time)
All requests and generated content are scanned in real-time by safety filters:
- Input Filtering: Keyword, semantic, and intent analysis on prompts
- Output Filtering: Real-time safety assessment of generated content
- Usage Pattern Analysis: Monitoring for abnormal API call behavior
- Safety Models Used: DeepSeek Moderation API and proprietary content safety systems
3.2 Human Review
- Automatically flagged content enters a human review queue
- User-reported content is manually investigated by our Trust & Safety team
- Review team operates during business hours with escalated cases handled promptly
- Reviewers complete content safety training and sign confidentiality agreements
3.3 Periodic Sampling and Audits
- Random sampling reviews are conducted monthly
- Automated moderation system accuracy is regularly evaluated and optimized
3.4 Content Classification
| Level | Description | Review | Action |
|---|---|---|---|
| L1 Critical | Child safety, terrorism | Auto-block + human confirm | Immediate ban + report |
| L2 High Risk | Severe violations | Auto-flag + priority review | Remove + suspend account |
| L3 Medium Risk | General violations | Human review | Warning + remove |
| L4 Low Risk | Minor violations | Report-triggered | Warning + request modification |
4. Reporting Mechanism
4.1 Reportable Situations
- Content that violates this Policy's content standards
- Content involving child safety, terrorism, or other serious violations
- AI impersonation or infringement of one's own rights
- Any other situation the Platform deems reportable
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly protected
- Neutrality: All reports undergo independent, objective review
- Anti-Abuse: Malicious or false reports will be recorded and processed
5. Report Channels
At least one of the following channels is actively monitored:
- Dedicated report email: report@docprocessor.com
- Online report form: Available through your account dashboard
- Customer support: support@docprocessor.com
6. Response and Handling Timelines
| Violation Type | Initial Response | Resolution Complete |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High Risk | Within 24 hours | Within 3 business days |
| L3 Medium Risk | Within 3 business days | Within 7 business days |
| L4 Low Risk | Within 5 business days | Within 15 business days |
If extended handling time is needed, we will proactively notify the reporter with an explanation. Handling process: Report received (auto-confirm) → Initial classification (L1–L4) → Content review (auto + human) → Decision → Action execution → Result notification.
7. Enforcement Actions
| Action | Measure | Applied When |
|---|---|---|
| 1. Content Warning | Written warning, request deletion or modification | First minor violation |
| 2. Content Removal | Remove violating content | Confirmed L3–L4 |
| 3. Feature Limitation | Reduced API quotas or model access | Multiple minor or single L3 violation |
| 4. Account Suspension | Temporary suspension pending review | L2 or cumulative violations |
| 5. Permanent Ban | Permanent termination of access | L1 or multiple L2 |
| 6. Legal Referral | Report to law enforcement, cooperate with investigation | Suspected illegal L1 |
8. Appeal Mechanism
If you disagree with an enforcement result, you may submit an appeal within 15 days of receiving the notification:
- Appeal channel: appeal@docprocessor.com
- Processing time: Within 10 business days for review completion
- Review method: Re-examined by an independent reviewer who was not involved in the original decision
9. Transparency and Policy Updates
- Material changes will be announced at least 15 days in advance
- Continued use of the Platform constitutes acceptance of updated Policy
10. Contact Us
- Content safety: safety@docprocessor.com
- Reports: report@docprocessor.com
- Appeals: appeal@docprocessor.com
- Company: DocProcessor
- Registered Address: [Company Registration Address]